Shipping & Returns
Shipping Policy
We offer standard and expedited shipping options and provide tracking information for all orders.
All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All orders placed on El Rey Dorado are dispatched through courier service partners such as Blue Dart, Delhivery Etc.
​
Return & Exchange Policy
The returns and exchange policy gives you the option to return or exchange items purchased on El Rey Dorado for any reason within the specified return/exchange period.
We accept returns within 7 days of the delivery date as long as the item is in its original condition with tags attached. Items without tags will not be accepted.
The returned products must be unused, unwashed, and undamaged and must be returned with the original packing.
The new order will be on its way as soon as the exchange item is verified at our warehouse. The exchange process is subject to your exchange item meeting the above conditions.
In case of the wrong product is received, Please share the package unboxing video for the wrong product received.
Size exchange is subject to availability.
There is no additional charge for any exchange orders.
In case of your pin code is non-serviceable for a reverse pick-up, you’ll have to courier the product purchased from El Rey Dorado to our address. Ensure the items are packed securely to prevent any loss or damage during transit and the order id and registered mobile number are to be mentioned on the package.
Return Address:
EL REY DORADO
#203, 4th Cross, Lalbagh Road, KS Garden, Bengaluru, Karnataka, 560027